Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using our website, services, or platform (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting. Your continued use of the Services after any modification constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

2. Description of Services

NileForge Technology provides enterprise technology solutions and services, including:

• Cloud infrastructure and migration services
• Data analytics and artificial intelligence solutions
• Cybersecurity and information security services
• Digital workspace and collaboration platform implementation
• Consulting, advisory, and professional services
• Managed services and technical support
• Training and certification programs

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. While we strive to provide reliable and high-quality Services, we do not guarantee that our Services will be available at all times or that they will be error-free. Service level commitments, if any, will be specified in your Service Agreement.

3. User Accounts and Registration

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account
• Ensure that you are at least 18 years of age or have parental consent

We reserve the right to suspend or terminate your account if you provide false, inaccurate, or incomplete information, or if you violate these Terms.

4. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable local, state, national, or international law or regulation
• Infringe upon or violate our intellectual property rights or the rights of others
• Transmit any malicious code, viruses, worms, or other harmful software
• Attempt to gain unauthorized access to our Services, systems, or networks
• Interfere with or disrupt the integrity or performance of our Services
• Use our Services to transmit spam, unsolicited messages, or promotional materials
• Collect or harvest information about other users without their consent
• Impersonate any person or entity or misrepresent your affiliation
• Use our Services in any manner that could damage, disable, overburden, or impair our servers or networks
• Reverse engineer, decompile, or disassemble any portion of our Services
• Use automated systems (bots, scrapers) to access our Services without our prior written consent
• Use our Services to store, transmit, or process any data that violates applicable laws or regulations

5. Intellectual Property Rights

6. Service Agreements and Contracts

These Terms govern your use of our publicly available website and general services. For specific service engagements, professional services, or enterprise agreements, separate written contracts or service agreements ("Service Agreements") may apply. In the event of a conflict between these Terms and a Service Agreement, the Service Agreement shall prevail with respect to the specific services covered by that agreement.

7. Payment Terms

For paid services, the following payment terms apply (specific terms will be set forth in applicable Service Agreements):

• Fees are as specified in the applicable Service Agreement or as displayed on our website
• Payment is due according to the terms specified in your Service Agreement or invoice
• All fees are non-refundable unless otherwise specified in writing in your Service Agreement
• We reserve the right to change our pricing with reasonable notice
• You are responsible for any taxes, duties, or fees applicable to your use of our Services
• Failure to pay may result in suspension or termination of your access to paid services

8. Service Level and Availability

While we strive to provide reliable and high-quality Services, we do not guarantee that our Services will be uninterrupted, error-free, or completely secure. Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. Service level commitments, if any, will be specified in your Service Agreement.

9. Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

You are responsible for ensuring that any data you provide to us or store through our Services complies with applicable data protection laws and regulations, including but not limited to GDPR, CCPA, and other privacy regulations.

10. Confidentiality

In the course of providing Services, you may disclose confidential or proprietary information to us. We agree to maintain the confidentiality of such information and use it solely for the purpose of providing Services to you, except as required by law or with your prior written consent. Specific confidentiality obligations may be detailed in your Service Agreement.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our Services will be compatible with your equipment or that our Services will be free of viruses, worms, or other harmful components. You assume all risks associated with the use of our Services.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NILEFORGE, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR USE, BUSINESS INTERRUPTION, OR COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES.

Our total liability to you for all claims arising out of or relating to these Terms or our Services, regardless of the form of action, shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater. If you have not paid any amounts to us, our total liability shall not exceed one hundred dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages or incidental or consequential damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the maximum extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless NileForge, its affiliates, directors, officers, employees, agents, contractors, and licensors from and against any and all claims, demands, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and costs) arising out of or relating to:

• Your use of or access to our Services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Your User Content or any content you submit through our Services
• Your violation of any applicable laws or regulations

14. Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you:

• Violate these Terms or any applicable Service Agreement
• Engage in fraudulent, abusive, or illegal activity
• Fail to pay any fees when due
• Request account deletion

Upon termination, your right to use our Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes, controversies, or claims arising out of or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

You agree that before filing any formal legal proceeding, you will attempt to resolve disputes through good faith negotiations. If a dispute cannot be resolved through negotiation within a reasonable time, you agree that disputes may be resolved through binding arbitration in accordance with applicable arbitration laws, or as otherwise agreed in your Service Agreement. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction.

16. General Provisions

17. Contact Information

If you have questions about these Terms, please contact us: