Privacy Policy

Our commitment to protecting your privacy and personal information.

Last Updated: November 16, 2025

At NileForge Technology Private Limited ("NileForge," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, use our services, or engage with us in any capacity.

We encourage you to read this policy carefully to understand our data practices. By using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

  • Register for an account or subscribe to our services
  • Contact us through our website, email, or other communication channels
  • Subscribe to our newsletters, blogs, or marketing communications
  • Participate in surveys, webinars, events, or training programs
  • Apply for employment opportunities
  • Request technical support or customer service

This information may include your name, email address, phone number, job title, company name, business requirements, account preferences, payment information (when applicable), and employment-related information.

1.2 Information Automatically Collected

When you visit our website or use our services, we automatically collect certain technical information to help us improve your experience and our services. This includes:

  • Usage data such as pages visited, time spent, and navigation patterns
  • Device information including IP address, browser type, operating system, and device identifiers
  • General geographic location based on IP address
  • Information collected through cookies and similar technologies (see Section 6)
  • Server logs and system performance data

1.3 Information from Third Parties

We may receive information about you from trusted business partners, service providers, social media platforms (when you interact with us), public databases, and professional networks to help us provide better services and support.

2. How We Use Your Information

We use the information we collect to deliver, maintain, and improve our services. Specifically, we use your information to:

  • Provide Services: Deliver, maintain, and enhance our cloud, data analytics, AI, security, and digital workspace solutions
  • Manage Accounts: Create and manage your account, process transactions, and provide customer support
  • Communicate: Respond to your inquiries, send service-related notifications, and provide technical support
  • Marketing: Send you relevant information about our services, industry insights, and promotional materials (with your consent where required by law)
  • Improve Services: Analyze usage patterns, conduct research, and develop new features and capabilities
  • Ensure Security: Protect against fraud, unauthorized access, and security threats
  • Comply with Legal Obligations: Meet our legal, regulatory, and contractual requirements
  • Employment: Evaluate and process job applications and manage employment relationships

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal grounds:

  • Consent: When you have provided clear consent for us to process your personal data
  • Contract Performance: When processing is necessary to fulfill our contractual obligations to you
  • Legal Obligation: When processing is required to comply with applicable laws and regulations
  • Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, provided such interests do not override your rights and freedoms
  • Vital Interests: When processing is necessary to protect your vital interests or those of another person

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us deliver our services, including cloud infrastructure providers, analytics platforms, CRM systems, email services, payment processors, and IT support providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or to:

  • Comply with legal obligations and regulatory requirements
  • Respond to valid legal process such as subpoenas, warrants, or court orders
  • Protect our rights, property, or safety, or that of our users or others
  • Prevent or investigate fraud, security threats, or violations of our terms

4.4 Business Partners

With your consent, we may share information with trusted business partners for joint marketing initiatives or collaborative service delivery.

5. Data Security

We implement comprehensive technical and organizational security measures to protect your personal information. These measures include:

  • Encryption technologies for data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and vulnerability testing
  • Employee training on data protection and privacy best practices
  • Incident response and breach notification procedures

While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is completely secure. We continuously work to enhance our security practices to protect your information.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website and to help us understand how visitors use our services. Types of cookies we use include:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal information ("right to be forgotten")
  • Restriction: Request restriction of processing of your personal information
  • Data Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your personal information for certain purposes
  • Withdraw Consent: Withdraw consent where processing is based on consent
  • Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@nileforge.com. We will review and respond to your request in accordance with applicable law. Please note that certain rights may be limited or unavailable depending on your jurisdiction and the nature of the information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The nature and sensitivity of the information
  • The purposes for which we collected the information
  • Legal, regulatory, and contractual requirements
  • The potential risk of harm from unauthorized use or disclosure

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer data internationally, we implement appropriate safeguards, including standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to help protect your information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website and update the "Last Updated" date. Material changes may be communicated through our website or other means. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NileForge Technology Private Limited

Level 1, First International Financial Centre

Plot no C-54 and C-55, G Block, Bandra Kurla Complex

Bandra East, Mumbai, Maharashtra 400051, India

Email: privacy@nileforge.com

General Inquiries: info@nileforge.com